Privacy Policy

Last updated: 2025-09-18

GlowClub Privacy Policy

Effective Date: September 1, 2025
Last Updated: September 1, 2025

GlowClub (“we,” “our,” “us”), operated by Hordio Technologies Limited, values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the GlowClub platform (the “Platform”).

By creating an account or using GlowClub, you consent to the practices described in this Policy.

1. Information We Collect

When you use GlowClub, we may collect the following categories of information:

1.1 Information You Provide

  • Account details (name, email, username, password)

  • Profile information (bio, photos, preferences)

  • Identity verification documents (government-issued ID, age verification data)

  • Financial information (bank details, withdrawal info for creators)

  • Communication with our support team

1.2 Information Collected Automatically

  • Device and browser information

  • IP address and geolocation data

  • Usage activity (pages visited, time spent, actions taken)

  • Cookies and tracking technologies

1.3 Payment Information

  • Payments are processed through third-party providers (e.g., Qorepay, Bani).

  • GlowClub does not store credit/debit card details directly.

2. How We Use Your Information

We use your information to:

  • Provide and operate the GlowClub platform

  • Verify your age and identity

  • Process payments, tips, and withdrawals

  • Prevent fraud, abuse, and illegal activity

  • Improve platform performance and user experience

  • Communicate with you regarding updates, promotions, or policy changes

  • Enforce our Terms and Conditions

3. Sharing of Information

We do not sell your personal data. We may share data only in the following cases:

  • With Payment Processors: To process deposits, tips, gifts, and withdrawals.

  • With Service Providers: For hosting, analytics, and technical support.

  • For Legal Compliance: When required by law, court order, or regulatory authority.

  • In Business Transactions: If GlowClub undergoes a merger, acquisition, or sale of assets.

4. Cookies & Tracking

  • GlowClub uses cookies to enhance user experience, store login sessions, and personalize recommendations.

  • You can disable cookies in your browser settings, but some features may not function properly.

5. Data Storage & Security

  • Personal data is stored securely on encrypted servers.

  • Access is restricted to authorized personnel only.

  • While we take reasonable security measures, we cannot guarantee 100% protection against cyberattacks or unauthorized access.

6. Your Rights

Depending on your jurisdiction (NDPR, GDPR, etc.), you may have the right to:

  • Access and request a copy of your personal data

  • Correct inaccurate information

  • Request deletion of your account and data

  • Withdraw consent to data processing

  • Restrict or object to processing in certain cases

  • Data portability (request transfer of your data to another service)

To exercise these rights, contact us at community@glowclub.tv.

7. Data Retention

  • We retain your data as long as necessary to provide our services.

  • Creator earnings and transaction data may be retained for up to 5 years to comply with financial and tax regulations.

  • Deleted accounts will be anonymized, but legal or financial records may be retained as required by law.

8. Children’s Privacy

GlowClub is strictly for adults aged 18 and above. We do not knowingly collect or process data from minors. If you believe a minor has accessed the Platform, contact us immediately at community@glowclub.tv

9. International Users

If you access GlowClub from outside Nigeria, your information may be transferred and processed in other countries. By using the Platform, you consent to such transfers.

10. Changes to This Policy

GlowClub may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notification. Continued use of GlowClub means you accept the updated Policy.

11. Contact Information

For questions about this Privacy Policy or your data rights, please contact us:

📧 community@glowclub.tv

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